Detective assistance desk

Support

Thanks for playing. Whether you found a bug, need help with a case, want a refund, or want to delete your account — we read every message.

Common Questions

How do I refund a pack I bought?
In-app purchases are handled by Apple / Google, not us. Apple: reportaproblem.apple.com. Google: open Google Play → Order history → tap the order → Refund.

How do I delete my account?
See our Data Deletion page for full instructions.

My progress vanished after reinstalling.
Currently the app saves progress by a randomly-generated ID stored on your device. If you provided an email at signup, email us and we can help recover the account.

I'm stuck on a case.
Inside the app, open the Phone → Mentor. For 20 marks, Det. G. Mallory Reid will give you a plain-English cheat sheet for the current case.